Australia

The Australian Business Excellence Framework describes the principles and practices of high performing organisations and contains collective intellectual capital and business wisdom gathered over 15 years. The Framework has been designed to assist organisations to measure current performance and build a pathway to long-term success. Leading Australian and Australian based organizations use the Framework to: improve management and leadership practices, assess the performance of their leadership and management systems, build those results into strategic planning processes, and benchmark where their organisation stands in terms of the marketplace and competitors.

For more information, see the Business Excellence Framework in SAI Global's website.

Europe

The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organisations for the European Quality Award. It is now the most widely used organisational framework in Europe and it has become the basis for the majority of national and regional Quality Awards.  The EFQM Excellence Model is a practical tool that can be used in a number of different ways:  as a tool for Self-Assessment, as a way to Benchmark with other organisations, as a guide to identify areas for Improvement and as a Structure for the organisation's management system.

For more information, see the EFQM Excellence Model section in EFQM's website.

India

The CII Exim Bank Award for Business Excellence is based on the EFQM Model.

Essentially the model tells us that: Excellent Results with respect to Performance, Customers, people and society are achieved through leadership driving Policy and Strategy, People, Partnership and Resources, and Processes. The nine boxes in the model correspond to the criteria, which are used to assess an organisation’s progress towards excellence. For convenience, we use Results and Enablers to group criteria. The results criteria are concerned with what the organisation has achieved and is achieving. The Enablers criteria are with how results are being achieved. For the purpose of meaningful assessment for the Award, a relative value must be ascribed to the nine criteria within the model. The figures in the model show the maximum number of points that may be given to each of the criteria and the equivalent percentages. Enablers and Results are each valued at 500 points.

For more information, refer to the CII website for more detail about the model.

Ibero-America

The Ibero-American Excellence Model (IEM) is a common reference of the National Excellence Models of the 22 Ibero- American countries, which has been used since 2000. The IEM is the base of the IEA (Ibero-American Excellence Award) which is managed by FUNDIBEQ. This model includes a Glossary of terms which can be downloaded from the www.fundibeq.org, as well as the IEM. The IEM has been updated on 2005 with the collaboration of international experts and organizations as REDIBEX.

This Ibero-American Model is composed of nine criteria. They are divided into five Enabling Processes and four Results Criteria.  For more information, refer to the Fundibeq website for more detail about this model.

Japan

The Japan Quality Award’s assessment criteria framework is modeled after the concept of self-assessment of the Baldrige National Quality Award and is structured in such a way that any organization regardless of its business or size can use to assess its organizational performance.

Singapore

The Singapore Quality Award (SQA) was launched in 1994. The business excellence model underpinning the SQA is based on universally accepted standards that are found in the US Malcolm Baldridge National Quality Award, the European Quality Award and the Australian Business Excellence Award. As a symbol of world-class business excellence, the SQA encourages organisations to strengthen their management systems and capabilities to enhance their competitiveness.

The award criteria are built upon a set of core values and concepts that provide the foundation for integrating key performance requirements within the criteria framework. The core values are integrated into a comprehensive framework comprising seven categories which make up the SQA business excellence model. The seven categories are leadership, planning, information, people, processes, customers and results. 

For more information on the Singapore Quality Award, refer to their website.

United States

The Baldrige Criteria for Performance Excellence framework provides a systems perspective for understanding performance management. The framework and associated criteria reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as a model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.

For more information, see the Baldrige Criteria for Performance Excellence.